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What We Do

Aneurin Bevan Community Health Council, the Health Service watchdog for Gwent. Gwent is in South Wales and includes the Boroughs of Blaenau Gwent, Caerphilly and Torfaen, Newport City and Monmouthshire. 

Aneurin Bevan Community Health Council (CHC) form a local link between those who run the National Health Service in Wales and those who use it.  Aneurin Bevan CHC has 28 Full Members and 12 Co-opted members, consisting of volunteer representatives of the local community.  All members, excluding co-opted members are appointed by the Minister for Health and Social Services with one quarter nominated by the Local Authority, one quarter from the Voluntary sector and one half selected directly by the Minister.
CHCs are the independent consumer council for the NHS.  They were set up in 1974 to monitor and review the operation of local health services and to recommend improvements.  CHCs have a legal duty to represent the interests of the patient and the public in the NHS.
 
WHAT THE COMMUNITY HEALTH COUNCIL DOES:
  • Monitors the quality of local service
  • Makes suggestions for improvements in the standard of health care
  • Acts as the patients' advocate by giving advice, information and assistance when making a complaint
  • Listen to your comments
HOW DOES YOUR COMMUNITY HEALTH COUNCIL REPRESENT YOU?
  • Listening to public and patient views
  • Undertaking independent surveys to find out the views of the patient and the public
  • Involving people in local consultations
  • Responding to consultation on changes to local health services
  • Recommending improvements to local services

Monitoring Health Services:

Community Health Councils have always had a statutory right to visit hospitals and clinics, and now have authority to include primary care establishments where NHS services are delivered.  This involves GP practices, dental surgeries, opticians, pharmacists and nursing homes. 

  • An area as large as Gwent has many different communities and diversities.  Visits to the main hospital sites and mental health establishments are undertaken on an all-Gwent basis, whereas visits to GP practices and community hospitals are undertaken by members in their individual localities.  
  • In addition to the scheduled monitoring visits, a group of members can be called on at short notice to make an Early Response visit which may have resulted from concerns received about aspects of treatment, care or environment. 
  • Consistency, efficiency and sensitivity are important factors when carrying out monitoring visits and members must undertake training and receive any guidance required to assist them in this capacity.

We:

  • Consider health issues from the public’s viewpoint
  • Visit local services to hear from patients and those who care for and about them about their Experiences
  • Look at local and national NHS plans and proposals to make sure they meet the needs of local communities
  • Meet regularly with NHS managers
  • Speak to people in their communities about their views and experiences of the NHS services
  • Provide a free, confidential and independent complaints advocacy service for people who want support to raise